ORDER AND TRACKING NUMBER ACCESS
Customers who registered before placing an order will be able to view their orders online, make comments, view comments, and see tracking. Customers who check-out as a guest will not be able to see this information online. The only information guests will receive is an email with a detailed order confirmation. When shipped, you will get another email with the tracking number.
Registration assumes buyer acceptance and an opt-in to our newsletters. Newsletters are not frequent--perhaps once every 2 to 3 months.
ORDER AND SHIPPING POLICIES
USPS, Fed-Ex Ground, and Smart Post orders are normally processed and shipped within 1 to 2 business days. Sunday is not a business day. Saturday is not a business day to FexEx, however, Saturday is a business day to USPS.
We inspect and pack your goods with care. We put an extra strip of cardboard along the top seam for life vest orders to help prevent slit damage just in case you forget to read the policy warning about opening a box with a sharp knife. We always pad the tips of skis with extra protection to protect the tips. All skis, wakeboards, kneeboards, and wakesurfers are packed in a special box and marked "fragile". We do our best, but in rare cases, we still encounter problems. (Please see policies about shipment damage and claims).
Water Ski World is not responsible for delays or losses caused by the FedEx, USPS, or other Couriers. It is the customer's responsibility to check the tracking number provided and notify us of a problem. In the event of a loss, money will be fully refunded after a claim has completed processing by the courier and sent a refund to Water Ski World.
We are not responsible for typographical errors and all items are subject to availability and prior sales.
We do not ship to Hotels unless previous arrangements have been made with Water Ski World. Hotel shipments must include dates of stay in order comments or on an email.
FedEx will not ship to a PO Box.
Our shipping uses NO SIGNATURE REQUIRED, which means it will be left on your doorstep whenever possible. If the customer has an address prone to theft on the porch and wants a knock on the door and a signature, it must be requested. Signatures are automatic at no extra charge for orders over $500.
USPS will NOT ship an oversized box to a PO Box. Oversized boxes include wakeboards, skis, kneeboards, wakesurfers, Trailer Guide Pads, and other large items.
We encourage shipping to a business address because it will be cheaper. If shipping to a business, please don't forget to enter the name of your business in the company name.
Schools and Universities must include all details such as dorm number, student name, and building name to successfully deliver to a school.
The order confirmation does not constitute a final offer or contract. All orders are subject to management review and approval. When purchasing from us, the buyer acknowledges reading the return policy and the release of product liability both of which are referenced in this policies page and acknowledged in the check out process.
Standard USA Shipping
The standard USA is the most economical shipping method for orders under $99 in the 48 contiguous states. This shipping method is not offered to Alaska, Hawaii, Military addresses, or other USA protectorates. Standard USA Shipping costs are based on zones starting from the west coast to spreading out to the east coast. We will select the most expeditious shipping method between FedEx Ground, USPS Priority Mail, or USPS Smart Post depending on the order and the delivery zip code. If we use Smart post, the package will arrive in about 3 to 9 business days. Priority Mail takes anywhere from 2 to 3 business days, and FedEx Ground takes 3 to 6 business days.
Understanding FedEx 3 Day (FedEx Express Saver), FedEx 2 Day, and FedEx STANDARD Overnight
Beware of Saturdays and 3 day holiday weekends with FedEx. FedEx does NOT pick up our outgoing shipments on WEEKENDS or Holidays. FedEx does not deliver FedEx 2 Day, FedEx Express Saver or FedEx STANDARD overnight shipments on SATURDAYS. For those reasons, FedEx Express Saver and FedEx 2 day methods are NOT recommended choices for orders placed LATE in the week when you want it delivered before a weekend or delivered on Saturday, or Monday. Waiting until the end of the week to order and paying more for FedEx does not mean you will get it any sooner than USA Standard Shipping. FedEx, however, is an excellent service if you understand how it works, order early in the week, or call us to pay for FedEx shipping upgrades to get it delivered when you need it.
FedEx Express Saver. The name is misleading. It is not an overnight service. It is a 3 business day service (+ add 1 day for processing order and courier pickup of the shipment our store at 4 PM.) It works well for orders placed Monday or Tuesday when you need it delivered by Friday. Any other day, this method will is not recommended.
FedEx STANDARD overnight does NOT deliver on Saturdays unless you call us to pay for an upgrade to FedEx PRIORITY overnight with SATURDAY DELIVERY.
FedEx 2 day does NOT deliver on Saturdays unless you call us to pay for an upgrade to Saturday delivery.
FedEx charges a steep premium to pick up an order on Saturday, therefore we do not offer FedEx SATURDAY pickups. FedEx also charges a steep premium for SATURDAY delivery, so we do not offer unless you call us to request it and pay the extra cost for that shipping upgrade. A cheaper way is to call us and request USPS priority mail or USPS Express Mail because they do not charge for Saturday pickup, and will also deliver on Saturdays with no extra charge.
We will process your FedEx expedited order on the same Business Day but we must receive the order before 11 AM California time to give us enough time to pack the order and hand it to our FedEx courier by 3:30 PM. If your order comes in after 11 AM, please put a comment on your order explaining when you need it so we can work out the best solution to that problem. You may need to call us to upgrade and pay for FedEx Overnight and/or pay extra for FedEx Saturday delivery. Sometimes, at the customer's request, we can hand-carry packages to the FedEx office before the trucks leave at 5 PM.
If you do not call us, and your Overnight order comes in late on a Friday after our 11 AM PST cutoff, it will go out on Monday. If Monday is a holiday, it will go out that Tuesday. If your overnight order comes in on Friday morning (before our cutoff) it will be delivered on Monday, because FedEx STANDARD Overnight does not deliver on Saturdays. If your Friday overnight order must be delivered on a Saturday, please call us to pay for an upgrade to FedEx PRIORITY overnight with SATURDAY delivery.
Customers are required to check a box to agree to our policies before paying for an order, but most customers never completely read this policy section about FedEx. Because of this, we reserve the right to change FedEx Express Saver or FedEx 2 day to USPS Priority Mail at no extra charge if we believe that the order will be delivered sooner. Priority mail is usually faster over a weekend because they count Saturday as a business day for both pickup and delivery. We can make that switch if we have time to analyze the delivery time on your FedEx order, and it does not cost us more money to switch. Some days are too busy to allow us to do that extra analysis, so we will ship it using the method the customer requested.
Customer frustration happens a lot on FedEx orders placed late in the week when they are trying to get it before the weekend. If you are in a rush, leaving on vacation, or need something just before a holiday weekend, pick up the phone; and give us a call or at least, put a note on the order to tell us by what date you need the delivery so we can work out the best way to get it to you by your deadline.
USPS Priority Mail Orders (Domestic)
USPS Priority Mail is not select-able on the checkout page, but if you select FedEx Saver and put a note on the order to please send USPS Priority Mail, and it is not an oversized package, we will comply. If the order comes in on Friday or Saturday, we will probably do that anyway. Our USPS courier picks up at 4:30 PM. If your order comes in before 12 noon Pacific Standard Time, it will go out that day. Unlike FedEx, USPS counts Saturday as a business day for pickup and delivery. If you make a late Friday order, USPS Priority Mail is always faster than FedEx 2 day.
Free USA Shipping for Orders Over $99
Free USA shipping is offered to the 48 contiguous states for orders over $99. We will ship the most economical tracked method between USPS priority mail, Smart Post, or FedEx ground when free shipping is selected.
Hawaii, Puerto Rico, Military APO, and Alaska are outside of the 48 Contiguous states. If the FedEx methods that appear for non-contiguous regions seem very high, it is best to call so we can manually calculate shipping and send it USPS Priority Mail. Priority Mail is almost always more economical when your shipment is not oversized.
For any eligible products that can be purchased and shipped internationally, we ship FedEx or USPS Priority Mail International. Your order will have a comment in the shipping method that says "email us for international shipping quote" and show zero dollars for the shipping. Because of the high cost and many variables involved in international shipments, we cannot calculate shipping automatically. We have to carefully pick the best shipping service and quote it after you place the order. International shipping is not free. The customer must approve our shipping quote and authorize payment for the shipping.
Quotes can take a day or two to process, so please allow time for us to do this. If you are not in agreement with the quote or think it is too costly to ship to your country, please advise us to cancel your order for a full refund.
After shipping is paid, the order is shipped. The CUSTOMER IS RESPONSIBLE FOR PAYING DUTY TAXES for orders shipped from the USA to your country. Duty taxes are impossible for us to know or to calculate so you are responsible to ask your government what duty taxes will be before you decide to order products from the USA. If we ship the order and you refuse the order because of duty taxes in customs, we will charge you all shipping costs, return shipping, a 20% restocking fee, plus the delivery refusal fee.
Large Orders with an International billing address must be paid via PayPal. International orders paid by credit card and shipped to a USA address, or any USA address near a USA border, or a ship forwarder address, are subject to extreme scrutiny.
Please inform us if you are using a ship forwarder. We are unaware and do not know when your address is an international ship forwarder because it looks like any other USA address. We ship to the USA address you give us, but please be informed that most ship forwarders do not forward oversized packages. Oversized packages include skis, all wakeboards, wakesurfers, kneeboards, and trailer guide pads. It is a costly customer mistake. If your order is delivered to a USA ship forwarder who cannot forward your item, you will have to call the ship forwarder to pay the return shipping so the item will be sent back to Water Ski World. It will be up to you to follow up with this problem. We cannot do this for you. You will end up paying return shipping from that USA address, and you will be charged a 20% restocking fee when the item finally comes back to Water Ski World. No refund can be issued until we get the item back.
PayPal does NOT show detailed options ordered such as size or color or length etc. The details of your order, inducing options, are listed in detail on the order confirmation page that gets sent from the website after you pay an order. If you have an account, you can also logon to the website and view that page anytime. When the order is shipped, we put a detailed packing slip in the box so you can verify that you got exactly what you ordered when it arrives.
Returns are allowed within 30 days, new condition with tags. We apply a 15% restocking fee, and no refund on shipping. The buyer pays return shipping. After 30 days, if the item is still in new condition with tags, we apply a 20% restocking fee. No return allowed if item is used, tags have been removed, if the Coast Guard booklet is missing on a Life Jacket return, or more than 90 days after purchase. If your return is past the 30 days, please contact us before doing a return so we may locate your order number.
Please put a copy of your packing slip or order in the box and comment on that document if you are returning for a refund, or exchanging for a different size. The buyer is responsible for shipping on an exchange, but exchanges are not subject to restocking fees.
All orders, even if shipped from an outside warehouse, must be returned to our store. The store address may not be your packing slip, so please make sure to use our store's address, which is Water Ski World 4371 Granite Drive, Rocklin, CA 95677. We recommend using a tracked shipping method and using the same shipping box that it came in. Please contact our returns department at firstname.lastname@example.org
Towable tubes once opened, inflated, or used, are not returnable. This is because it is impossible to repack it into the same box it came in. If you absolutely are not happy with your tube, call us so we can work to find a resolution.
We only sell factory new tubes in an unopened box, but in a very rare case, a customer may report a defect in the tube after opening the box. In that very rare case, we will need to file a warranty claim with the manufacturer. The customer will need to assist us by taking pictures of the defect and signing a claim form before we can replace or refund the tube.
Our checkout process is crystal clear and we will ship exactly what you order. You will see a picture of all items and options such as the color and sizes that you ordered in your cart and on the checkout page before you pay. You can also see all MPNs, descriptions, and options you selected for each item you ordered. You will get a copy of the invoice emailed to you. We keep a paper copy of your original invoice in case there are questions about your order.
Water Ski World is run by two people, Patrick and Rhonda Kennelly. We operate out of the West Coast Boating Center. As a small business, we cannot pay for the costs of a customer's mistake when the wrong item is ordered, wrong size, or frivolously made changes after placing an order. If a customer immediately cancels an order before it is shipped, it will be refunded 100%; Otherwise, your mistaken order will be on its way to you and standard return policies and fees apply.
Water Ski World will pay your return shipping only if we are responsible for the mistake, such as sending you something you did not order. If that happens, we will send you a call tag shipping label to pick up your box. After we get the item back, we will send you the correct item. If you decide to cancel and refund the order, we can do this after getting the mistaken item back. Returns caused by a failure to pick up a package that is held at the post office or FedEx office will be charged as a return and normal shipping charges plus restock fee will apply.
Delivery refusal is a serious violation of our return policy. Unless we instructed you in writing to refuse delivery due to a mistake on our part, delivery refusal is subject to all shipping charges that we incurred, a refusal fee, and a restocking fee.
Do not open your box with a sharp knife
We are not responsible for cuts or slits in life vests, ski belts, tubes, or other products that occur when a customer opens their box with a sharp knife or a razor blade. We always inspect our products before shipment and do not ship products with defects. This problem happens when a customer cuts open his box with a sharp knife. We encourage you to always use a dull blade such as a butter knife to open your box to prevent cutting or slitting the contents. Always take caution when opening your package with a blade.
30 Day Performance Guarantee
If you buy a "high-end" ski from us for the current season, you have 30 days to exchange it for another high-end ski or binding if you are unhappy with the performance of the ski or the bindings. The restocking fee would then be waived. The buyer pays all shipping for the exchange. No other shop in the USA offers this Performance Guarantee. This program only applies to new current year advanced waterskis, not closeouts of older products or beginners items such as combo skis or trainer skis. Combo skis and other lower-priced skis are not "high-end" and not part of the Performance Guarantee.
Manufacturer Size Charts for Life Jackets
Life vest size charts are provided by the manufacturer and legally, we cannot publish anything different, even if some of the charts run tight. Manufactures size charts run tight because they do not want to sell a vest that is too big to be safe. Water Ski World cannot guarantee the fit based on these charts because everyone has a different body shape. The buyer is responsible for shipping both ways to exchange to a different size. Please read our Life Vest Buyers Guide and check the Life Vest Size Charts before buying a life vest.
Release of liability for Competition Vests
A vest that is not US Coast Guard Approved, "non-USCGA", means that the garment is not a Life Jacket. This garment is not approved by the U.S. Coast Guard, Canadian Department of Transportation, or any other agency making official approvals of flotation devices. No express or implied warranties are made concerning its use. This garment cannot be considered a safety vest of any kind and is not designed to protect the user from impact. (This includes the Nash Hydroslide Ski Flotation Belt). It should be worn only by experienced riders when lifeguards, patrol boats, or pickup boats are actively present, and the rider is under constant observation. This garment should not be worn by anyone who cannot swim. The buoyancy factor and its distribution in the jacket is not sufficient to float a conscious or unconscious person in a "face-up". Injury or drowning could occur while wearing this garment. Wear this garment at your own risk. The customer waives all liability and holds harmless the seller in any and all cases of injury.
General Release of Product Liability
"Manufacturer and/or retailer and/or seller" shall not, under any circumstances, be liable for losses or consequential damages or injury sustained by the customer. The customer is ultimately responsible for his choice of product and the size of a product. By purchasing a product at Water Ski World or any of its sales locations or web sites (such as eBay, or the Rocklin Store, West Coast Boat Center, or quarterly boat shows), the Customer waives all liability for the use (or misuse) of a product and holds the seller harmless. Warranties and remedies with respect to manufacturing defects, condition, or life of the product are specifically excluded and must be resolved with the manufacturer per the manufacturer's warranty.