Note: Our return policy can also be found in the terms and conditions page.
We pride ourselves as shop that has stayed in business through the ups and downs of several recessions over the past 40 years because of our excellent customer service and our conservative shipping and return policies. For example, if you see a site that offers free shipping on EVERYTHING including small orders, beware. It is a sign of desperation. We have seen a lot of big names go belly up over the years, but we are still here.
Returns are allowed within 30 days, new condition with tags. We apply a 15% restocking fee, and no refund on shipping. Buyer pays return shipping. After 30 days, if item is still in new condition with tags, we apply a 20% restock fee. No return allowed if item is used, or tags removed, or more than 90 days after purchase. If your return is past the 30 days, please contact us before doing a return so we may locate your order number.
Please put a copy of your packing slip or order in the box and comment that document if you are returning for refund, or exchanging for a different size. Buyer is still responsible for shipping on an exchange, but exchanges are not subject to restock fee.
All orders, even if shipped from an outside warehouse, must be returned to our store. The store address may not be the address on your packing slip, so please make sure you use our store address, which is on our website. It is repeated here: Water Ski World, 8042 Greenback Ln, Citrus Heights, CA 95610. We recommend using a tracked shipping method, and using the same shipping box that it came in.
Towable tubes, once opened, inflated, or used, are not returnable. This is because it is impossible to repack it into the same box it came in. If you absolutely are not happy with your tube, call us so we can work something out.
We only sell factory new tubes in an unopened box, but in a very rare case, a customer may report a defect in the tube after opening the box. In that very rare case, we will need to file a warranty claim with the manufacturer. Customer will need to cooperate with us by taking pictures of the defect and signing a claim form before we can replace or refund the tube.
Our checkout process is crystal clear and we will ship what you order. You will see a picture of all items and options such as color and sizes that you ordered in the cart and on the checkout page before you pay. You can also see all MPNs, descriptions and options you selected for each item you ordered on the invoice that gets emailed to you. We keep a paper copy of your original invoice. If you order a wakeboard with bindings, you will see a picture of that exact wakeboard with the exact bindings you ordered in your cart and on the checkout page.
Please be sure your address is correct before you pay. Minor address corrections are done automatically by FedEx or USPS, otherwise, if there is a serious address error on your order, it will be delayed until we can contact your to get it corrected.
WaterSkiWorld is a small shop and we cannot afford to absorb costs of a customers a mistake when he orders the wrong item, or wrong size, or frivolously changes his mind after placing an order. If a customer immediately cancels an order before it is shipped, it will be refunded 100%. Otherwise, your mistaken order will be on its way to you and standard return policies apply.
WaterSkiWorld will pay your return shipping only when we make a mistake that was clearly our fault, such as sending you something you did not order. If that happens, (rarely) we will send you a call tag or shipping label to pick up your box and then either send you the correct item or refund your order.
Delivery refusal is a serious violation of our return policy. Unless we instructed you in writing to refuse delivery due to a mistake on our part, delivery refusal is subject to all shipping charges that we incurred plus a refusal fee plus a restock fee.