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Returns

Note: Our return policy can also be found in the terms and conditions page.

Returns are allowed within 30 days, new condition with tags. We apply a 15% restocking fee, and no refund on shipping. Buyer pays return shipping. After 30 days, if item is still in new condition with tags, we apply a 20% restock fee. No return allowed if item is used, or tags removed, or the Coast Guard booklet is missing on a Life Jacket return, or more than 90 days after purchase. If your return is past the 30 days, please contact us before doing a return.

Please put a copy of your packing slip or order in the box and comment that document if you are returning for refund, or exchanging for a different size. Buyer is still responsible for shipping on an exchange, but exchanges are not subject to restock fee.

All orders, even if shipped from an outside warehouse, must be returned to our store. The store address may not be the your packing slip, so please make sure you use our store address, which is WaterSkiWorld 4371 Granite Drive, Rocklin, CA 95677. We recommend using a tracked shipping method, and using the same shipping box that it came in. Please contact returns dept at waterskiworld@gmail.com

Towable tubes, once opened, inflated, or used, are not returnable. This is because it is impossible to repack it into the same box it came in. If you absolutely are not happy with your tube, call us so we can work something out.

We only sell factory new tubes in an unopened box, but in a very rare case, a customer may report a defect in the tube after opening the box. In that very rare case, we will need to file a warranty claim with the manufacturer. Customer will need to cooperate with us by taking pictures of the defect and signing a claim form before we can replace or refund the tube.

Our checkout process is crystal clear and we will ship exactly what you order. You will see a picture of all items and options such as color and sizes that you ordered on the cart page  and on the checkout page before you pay. You can also see all MPNs, descriptions and options you selected for each item you ordered. You get a copy of the invoice emailed to you. We keep a paper copy of your original invoice in case there are questions about your order.

WaterSkiWorld is run by 2 people, Patrick and Rhonda Kennelly. We operate out of the east wing of the West Coast Boating Center. As a small business, we cannot costs of a customers a mistake when he orders the wrong item, or wrong size, or frivolously changes his mind after placing an order. If a customer immediately cancels an order before it is shipped, it will be refunded 100%; Otherwise, your mistaken order will be on its way to you and standard return policies and fees apply.

WaterSkiWorld will pay your return shipping only if we make a mistake that was clearly our fault, such as sending you something you did not order. If that happens, we will send you a call tag shipping label to pick up your box. After we get the item back, we will send you the correct item. If you decide to cancel and refund the order, we can do this after getting the mistaken item back from you.